A few days ago, Microsoft took the entire Xbox LIVE Service down for around 24 hours to complete scheduled maintenance and perform upgrades. Sounds innocent enough, but for a paid service like LIVE, I'm finding it more and more difficult to accept these scheduled downtimes. Xbox LIVE is no longer a niche service for hardcore gamers to frag each other in HALO 2. Today it's the backbone to an entertainment experience that families, moms, dads, and kids rely on.
Now, I'm a reasonable guy. I understand that systems like LIVE, which are always being pushed to their limit, need maintenance, patches, and expansions. However, Microsoft's approach needs to change; they need to ensure a basic level of service for all their paid customers.
