Help with new IRIVER H10

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Help with new IRIVER H10

I just brought my husband a H10 20GB IRIVER, I have been trying to download music but I cant even locate the player on my computer.

I have followed all of the suggestions in the FAQ and instruction manual but I keep getting a message when I plug in the USB and power it on to say that the "USB is unrecognisable and that one of the USB devices attached to this computer has malfunctioned and the computer does not recognise it.." the IRIVER screen states that the USB is connected

Does any one have any ideas of what to do ??

The FAQ at IRIVER website kept telling me to uninstall it but I cant do that when it is not even there in the first place !

Any help would be appreciated


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