I am unable to connect my camcorder to my PC

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catastrojb
I am unable to connect my camcorder to my PC

I have a compaq presario v2000 notebook, and have recently bought a sony hc21 camcorder. this is excellent, but my pc will not recognise it. it is all fully installed, and the taskbar is telling me that there is something connected through the usb cable, but it is not appearing in the list of hardware in the start menu and my video editing software package is telling me it is offline! i have done everything i can think of, and everything that appears in the troubleshooting guides. what else could i try?

cheers

 

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