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The lens will not open completely when i turn on my camera. It keeps displaying to shut off and cut back on the same things happens the shutter door doesn't open all the way when trying to take pictures however you can view previoius images or look in the camera just can't take any pictures. What needs to be done to correct this problem?

Matt Whitlock (not verified)
The only thing that Sony says

The only thing that Sony says you can do is remove the battery for an hour, then try it again. Knowing that others have tried this with little success tells me not to be optimistic.

If the camera has suffered a mechanical failure, you'll have no choice but to take it to an authorized Sony service center. Cameras are just to delicate and precise to even attempt a self repair.

Follow up with us and let us know what happens.


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