I had assumed the lawsuits would ultimately kill Vonage… And while they still might, as part of our moving prep, I made the decision to proactively kill service. My 2.5 years with them has been somewhat rocky, including poor customer service and call quality issues. Which is what finally led me to this decision.
In Vonage’s defense, I’ve really appreciated the voicemail->email feature and their pricing was extremely competitive. However, our multiple cell phones and SkypeOut should be sufficient going forward. If not, for the first time in years, we’ll consider going back to a reliable landline.?
