my tv is about 2yrs old, recently it has lost picute and sound. the tv is still on. I tried unplugging it to reset, i will have sound and pic for about 5 min then blank again. Any ideas of what it can it be?? and is it worth it to get it fixed?
my tv is about 2yrs old, recently it has lost picute and sound. the tv is still on. I tried unplugging it to reset, i will have sound and pic for about 5 min then blank again. Any ideas of what it can it be?? and is it worth it to get it fixed?
This is a KNOWN ISSUE....LG will not help...spread the word...LG will not stand by their products...STAY AWAY
see below support chat
9:45 AM Amber: Hello shawn edwards. Welcome to LG Electronics! How may I provide you with excellent service today?
9:45 AM shawn edwards: Hi, can you please advise the status of Case C09110596810
9:46 AM Amber: Let me see what I can do to assist you with this.
9:51 AM shawn edwards: you still there?
9:52 AM Amber: i am, sorry trying to read all of your case notes.
9:56 AM Amber: Sorry about that I had to double check your case notes.
9:58 AM shawn edwards: no problem, what's the status?
10:00 AM Amber: Unfortunately your unit is 2 years out of warranty and LG will not be extending your warranty as you are to far out of your original warranty.
10:02 AM shawn edwards: If that's their stance, I'll be adding my story to the dozens of other complaints on the web regarding this known issue...defective equip...hopefully class action can be organized
10:02 AM Amber: Is there any other assistance I may provide you with today?
10:03 AM shawn edwards: What's the name of the manager who ultimatley refused to extend the warranty?
10:05 AM Amber: The decision is based on our policy not made by an individual.
10:05 AM shawn edwards: I was told the manager had the power to approve extending the warranty and they needed to be asked for a decision...if this was a blanket policy this whole process was a sham
10:07 AM shawn edwards: I was also told warranties have been extended for other clients in the same circumstance
10:07 AM shawn edwards: which is true?
10:07 AM Amber: There are certain guideline the manger can go past but they still have to then remain in their guideline which your TV is outside both.
10:08 AM Amber: Your unit is too far out of warranty.
10:08 AM Amber: Is there any other assistance I may provide you with today?
10:08 AM shawn edwards: Who is that manager?
10:09 AM Amber: It is me, my name is Amber Cryer, my email is [email protected]
10:09 AM shawn edwards: What's you title amber?
10:10 AM Amber: Executive Services Manager, Live Chat Lead & Administrator and E-Mail Administrator
10:11 AM shawn edwards: If the staff I have been dealing with have been coming to you for approval berfore today, why were you unfamiliar with the case?
10:11 AM shawn edwards: You are the person this was escalated to before today?
10:12 AM Amber: I am sorry for the inconvenience, as I had stated previously,