cannot download photos from camera phone anymore

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lisa stevens
cannot download photos from camera phone anymore

Can anyone help me resolve the problem with my w800 sony ericsson phone.  I used to just plug in the phone to the pc and hey presto get my photos from the window it displayed, but the window in question doesn't show up anymore, since the computer had to be reset.  I have tried deleting and re-installing the disc, but its not happening.  Before I break something in frustration does anyone know what I'm doing wrong??

 

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