dvd won't play

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marlu
marlu's picture
dvd won't play

I have a brand new go video dvd/vcr recorder/player. I can not get the dvd work. It goes into reading mode and then --Unknown disc--pops up on TV. and it kicks out the dvd. I've tried different DVD's. I bought a cleaner and that showed up on the TV just fine.

Matt Whitlock (not verified)
Guest's picture
What kind of DVD are you

What kind of DVD are you trying to play. Is it a store-bought / rented movie? Is it from another country? Is your player from another country? What's the model # of the player? Has it ever played a DVD (not the cleaning disc)?

Don't mean to ask so many questions, but we're going to need all the facts if you need help.

marlu
marlu's picture
The dvd's are store bought--

The dvd's are store bought---Local--play on the other player I have. The model in question is a go-video--VR 3930. NO, I have not been able to play any dvd on this model.
Thank you so much

Matt Whitlock (not verified)
Guest's picture
It's not uncommon for new

It's not uncommon for new devices to be defective out of the box. I wouldn't bother with trying to figure out the cause or get it fixed. Return to the store you bought it at and ask to exchange it. As long as you didn't wait 2 months to open the box, they should have no problem replacing it with another unit.

marlu
marlu's picture
Hi,I'm afraid I waited longer

Hi,
I'm afraid I waited longer than 2 mo to open the box. In fact, as we live on Maui,HI--it had to be shipped here from the mainland. So, I shall take it to Radio Shack and have them ship it to be repaired? No other alternative.........
Thank you so much for your help

Matt Whitlock (not verified)
Guest's picture
Good luck, and we hope it

Good luck, and we hope it works out for you. Just make sure you test it when you get it back, just so you don't end up testing it months later and realize it wasn't fixed right. Let us know how it goes.

 

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