A TechLore "Ask the Experts" Question...

Question:

New Koss dvd player; Model KD385. I possibly inserted a previously played CD-R wrong (which played great and ejected fine)and now it will not open and allow access to CD-R. Tv screen says, " Play is unavailable because no disc is loaded. Please load disc", which I can't load it because it is stuck inside the player. I turned it off, unplugged it, waited 2 minutes, and tried it again. Still stuck and tray won't open. What can I do?