A TechLore "Ask the Experts" Question...

Question:

I have a Motorola V551. I have taken pictures and saved them, and would like you to walk me thru how to go to the pictures and send them to my email address.

-submitted by Bigbobdallas

Answer:

There are actually two steps to making this work. The first one is the most elusive, and that's setting up the phone for e-mail. It's not that difficult to do once you have the info, but there is nothing in the manual about how to do this. The second step is easier, provided step 1 has been done, and that's actually sending the e-mail with the phone. E-mail on the phone works very similar to e-mail from a computer. You enter the e-mail address of where you'd like it to go, your message body, and your attachments. You can send picutres through e-mail by adding them as an attachment. How do you do this?

TechLore to the rescue! Below is the steps to walk you through this process. You should only need to setup your e-mail information once. After that, all you have to do is send messages.

The configuration info below assumes that Cingular is your service provider. If it is not, the same steps will apply, but you'll need to contact your service provider for the proper username/password and e-mail settings.

Configuring an e-mail account on the Motorola V551.

Prerequisite: Obtain the username, password and incoming server name from the Internet Service Provider.

1. Press the Menu key.


2. Scroll to "Messages" and press Select


3. Press the Menu key.


4. Scroll to "E-mail message setup" and press Select.


5. Check all the device e-mail settings:
• ISP settings: GPRS Note: Press Change to edit the GPRS settings.
• Connection type: GPRS


• APN address: wap.cingular


• User name: [email protected] (the username is case sensitive)


• Password: CINGULAR1 (the password is case sensitive)


• DNS IP: 000.000.000.000
• E-mail provider: User defined, example "Home"


• Protocol: Select the appropriate protocol for the e-mail account being used, POP3 or IMAP4.


• User ID: E-mail account user name (the username is case sensitive)


• Password: E-mail account password (the password is case sensitive)


• Sending host: cwmx.com


• Sending port: 25


• Receiving host: pop.yourisp.com for POP3 e-mail accounts. Common POP3 server names.


• Receiving port: 110


• Return address: [email protected]


• Name: This field should be left blank. If this field is populated the recipient will see the code of the letters i.e. Name entered as Nate will be displayed as bmF0ZQ==.


• Cleanup: None


• Save on server: Yes


• Notification: On


• Check new messages: Optional, recommended to set to "NO" to avoid incurring higher data charges.


• Hide fields: Optional


• Auto signature: Optional


• Security: Press Change to access the additional settings.
• Use SSL for sending: No


• Use SSL for receiving: No


• Warnings in background: Break connection
• Size restriction: 10240
6. Press Done.


7. Test the setup by sending an e-mail.

NOTE:The Motorola V551 is only capable of using one e-mail account at a time.

Sending pictures, sounds, video or e-mail from the Motorola V551.

Pictures, audio files,video clips and text can be sent via device based e-mail. Pictures, audio files and text can also be sent via MMS.

Sending e-mail:

1. Press the Menu key.


2. Scroll to "Messages" and press Select.


3. Highlight "Create Message" and press Select.


4. Scroll to "New E-mail" and press Select.


5. Enter the message and press OK.


6. Enter the e-mail address and press OK.


7. To send the e-mail now go to step 13.


8. To add a image, sound or video to the e-mail scroll to "Attachments" and press Change.


9. Select the desired attachment type and press Select.


10. Select the desired file to add and press Select.


11. To add another attachment scroll to "New Attachment" and press Select, then repeat steps 9-10.


12. When finished adding attachments press Back.


13. Enter any additional information such as CC:, BCC: or a subject and press Send.

Receiving e-mail:

1. Press the Menu key.


2. Scroll to "Messages" and press Select.


3. Press Menu.


4. Scroll to "E-mail messages" and press Select.


5. Press Yes to connect to the remote mailbox.


6. Press Exit to clear the new message notification if applicable.

If unable to send or receive e-mail troubleshoot accordingly:

1. Attempt to connect to Media Net on the device. Connectivity to Media Net confirms the device has enough signal strength and GPRS availability to send and receive e-mail.


2. Send an e-mail from the device to the POP/IMAP e-mail address being used and log directly into that mail account via a browser or mail client on a desktop/laptop computer to validate receipt. If the test e-mail was not received in the primary mail account contact the Internet Service Provider (ISP) as this is indicative of a mail provider issue rather than wireless device or network issue.


3. If the test e-mail message is not received in the device re-validate e-mail settings.

Matt Whitlock - Editor, TechLore.com

Thank you to the Cingular.com website for setup and e-mail instructions.