Dave Dumps Vonage

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I had assumed the lawsuits would ultimately kill Vonage… And while they still might, as part of our moving prep, I made the decision to proactively kill service. My 2.5 years with them has been somewhat rocky, including poor customer service and call quality issues. Which is what finally led me to this decision.

In Vonage’s defense, I’ve really appreciated the voicemail->email feature and their pricing was extremely competitive. However, our multiple cell phones and SkypeOut should be sufficient going forward. If not, for the first time in years, we’ll consider going back to a reliable landline.?

In other home service changes, I finally got around to having Comcast provide an M-Card for the bedroom TiVo HD. Though, I got a bit testy when informed CableCARD installs (still) require a ($20) truckroll in my area and next availability would be two weeks later… The squeaky wheel gets the grease and they ultimately serviced me next business day and waived the fee. The fee doesn’t bother me, sitting at home waiting around for a technician does. Especially, when he ended up hanging out with me about an hour while waiting on hold to activate the card. There’s got to be a better way.

 

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